Terms of Use

Service Scope

VPNGlass provides access to international routes, subscription management, and client access for Windows / macOS / iOS / Android / Linux. The service provides network connectivity; it does not sell third-party platform accounts, content rights, or access privileges.

Specific plan details are those shown on the plans page and at checkout. Routes may change due to maintenance or network conditions. Coverage information does not mean every route will connect on every local network at all times, nor does it guarantee acceptance by any third-party platform.

Account and Subscription Rules

No email address is required; you can create an account with a username and password. Keep your login details and subscription credentials secure. Do not post them publicly or share them with untrusted tools. If you discover that your credentials have been exposed or used unusually, change your password and submit a support ticket for assistance.

There is no limit on the number of devices that can be online at the same time, but this does not permit distributing the service to others. Accounts and subscriptions are for the account holder only. Reselling, renting, publicly sharing, or providing the service to others through proxy access is prohibited. Devices using the same plan share its data allowance; adding devices does not increase that allowance.

Billing and Refund Terms

Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and do not expire. Check the plan, billing method, and amount before paying. Alipay / WeChat Pay / USDT are supported. See the plans page for prices and data allowances.

You may request a full refund for any reason within 30 days of your first payment. To request one, sign in to the relevant account and use the user panel support ticket to explain your request and provide order details for verification. You do not need to explain your experience or give a reason for the refund. Do not send your password or full subscription credentials in a ticket.

VPNGlass will verify the account and order, process the refund, and provide updates through the support ticket. The time it takes for funds to arrive depends on the payment provider; no fixed timeframe is guaranteed. Once the refund is completed, the service entitlements associated with that order end. Applicable laws and regulations take precedence where they provide otherwise.

Acceptable Use and Account Termination

Users must comply with applicable laws and regulations in their location and in places relevant to their use of the service, and respect third-party service rules and the rights of others. The service must not be used for fraud, cyberattacks, spreading malicious software, violating privacy or intellectual property rights, or any other unlawful purpose.

For unlawful use, resale or sharing, credential theft, or activity that harms routes or other users' normal access, VPNGlass may restrict connections, suspend the service, or terminate an account depending on the impact. In the event of an urgent risk, protective measures may be taken first. If you disagree with an action, explain the circumstances in a support ticket and request a review. Account actions and refund requests are assessed separately based on the facts and these terms; account termination does not automatically remove statutory rights.

Service Availability and Scope of Liability

Actual connection performance depends on the local network, carrier routing, device settings, maintenance, and third-party platform policies. VPNGlass does not guarantee uninterrupted connections, a fixed speed, or continuous availability on any specific platform. If you encounter an issue, first follow the troubleshooting guide and note any error messages, then submit a support ticket.

Impacts caused by device failures, mishandled credentials, or changes to third-party services are assessed according to the specific circumstances. VPNGlass accepts applicable liability to the extent permitted by law. These terms do not exclude liability that cannot legally be excluded or limit remedies users are entitled to by law. For information about personal data handling, see the Privacy Policy.

Changes to These Terms and Issue Resolution

VPNGlass may update these terms in response to service changes or legal requirements, with the update date shown on this page. Changes affecting users' important interests will be announced on the site or through the user panel. Changes will not retroactively reduce rights attached by law to orders already placed.

If you do not accept a change, you may stop using the service and ask about how it affects an existing subscription through a support ticket. For disputes about orders, account restrictions, or interpretation of these terms, provide the relevant order details and a description of the issue, and contact us through the user panel first. Any unresolved matter will be handled under applicable law.